FAQ

Answers to common questions about orders, delivery and products

How can I place an order?

Choose products in the catalog, add them to your cart and go to checkout. Enter your contact details and delivery address, click “Go to pay” and choose a convenient payment method.

After payment you will receive an email confirmation with your order details. An unpaid order is valid for a limited time — the payment deadline is shown on the order page.

How is delivery carried out, and how much does it cost?

We deliver to Kyrgyzstan, Kazakhstan, Russia, Uzbekistan, European countries, the United States and Canada.

The delivery price depends on your order amount — the bigger the order, the cheaper the delivery:

  • under 50 CV — 20 CV;
  • 50 to 75 CV — 15 CV;
  • 75 to 100 CV — 10 CV;
  • 100 CV and more — free.

Your cart shows all amounts in your local currency, together with the exact delivery price and delivery time.

Once your order is shipped, you will receive a tracking number by email to follow your parcel.

Can I change the delivery address after placing an order?

Unfortunately, the delivery address cannot be changed once the order has been placed. Please double-check your details before paying.

If you notice a mistake, contact our support team as soon as possible and we will do our best to help. You will find our details on the “Contacts” page.

Which product is best to start with?

There is no right or wrong choice — start with what you like most. Coffee lovers can try coffee with Ganoderma or Cordyceps. If you prefer tea, try Longjing green tea with Ganoderma or our herbal tea. Looking for something for the whole family? Try hot chocolate with stevia.

Every cup is a small step toward feeling your best.

How should I prepare the drinks? Can I add milk, sugar or other ingredients?

Coffee and hot chocolate: pour a sachet into a cup, add 150–200 ml (5–7 oz) of hot, not boiling, water and stir.

Tea: brew a tea bag in 200 ml (7 oz) of water. The temperature depends on the tea:

  • green tea — 75–80 °C (167–176 °F), 2–3 minutes;
  • red tea — 90–95 °C (194–203 °F), 3–5 minutes;
  • black tea (Pu-erh) — 95–100 °C (203–212 °F), 3–5 minutes;
  • herbal tea — about 95 °C (203 °F), 5–7 minutes.

Feel free to add milk, cream, honey or stevia to taste.

When is the best time to enjoy tea and coffee?

Coffee is perfect for starting your day or for a boost in the afternoon. Black tea (Pu-erh) is also quite invigorating, so it is best enjoyed in the first half of the day. Green tea, herbal tea and Harmony tea can be enjoyed any time — as a calm evening ritual or during a break.

What does the coffee taste like? Can you taste mushrooms or herbs?

You will be pleasantly surprised: it tastes like good coffee — rich and smooth, with no “mushroom” aftertaste.

We use Vietnamese Arabica from Dak Lak province, the coffee capital of Vietnam, valued for its balanced taste with notes of cocoa, chocolate and caramel.

What makes our tea so flavorful?

The taste of tea depends on the quality of the leaves, the harvest time and the region where it grows. We use premium Chinese varieties picked by hand — only young leaves and buds.

Each variety comes from a famous tea region. For example, Longjing (“Dragon Well”) green tea comes from the Hangzhou area in Zhejiang province, where tea has been grown for more than a thousand years.

Why choose extracts, and are coffee and tea with extracts safe?

Adding functional extracts to your routine is one of the simplest ways to take care of yourself without changing your habits: you simply swap your regular coffee or tea for a drink with plant extracts.

Our drinks are plant-based with no added sugar. Please note that coffee and tea contain natural caffeine; our herbal tea contains no tea leaves.

If you have a chronic condition or take medication, please consult your doctor before regular use.

How should I start using your products, and can I combine them?

Start with one sachet a day to see how the product suits you, then find a routine that works for you.

Our products combine well: for example, coffee in the morning, green tea in the afternoon and herbal tea or Harmony tea in the evening.

Can I mix coffee with Ganoderma, Cordyceps and Eurycoma in one cup?

Yes, you can. The extracts complement each other, and the drink still tastes like good coffee. For example, mix half a sachet of two kinds of coffee in one cup and add 200 ml (7 oz) of hot water.

Keep in mind that every sachet contains caffeine, so keep an eye on the total number of cups per day.

Can I drink coffee and tea with extracts every day? How much?

Yes, our drinks are suitable for daily use. Recommended amounts:

  • coffee — 1–2 cups a day;
  • tea — 2–3 cups a day;
  • hot chocolate — 1–2 cups a day.

For the herbal tea, we recommend a 10–15 day break after a long course.

How should I store the products and opened sachets?

Store the products in a cool, dry place away from direct sunlight and moisture.

An opened sachet is best used within a day. If you need to keep it longer, close it tightly or transfer the contents to an airtight container.

Can I use the products during workouts or with an active lifestyle?

Yes, our drinks fit an active lifestyle well. Coffee and tea help you stay alert and focused, while Cordyceps and Eurycoma are traditionally used to support energy and endurance.

Are your products vegan? Are they suitable for people with allergies?

Most of our drinks are plant-based. The exceptions that contain animal-derived ingredients are:

  • hot chocolate with Ganoderma — contains milk;
  • coffee with collagen — contains marine collagen;
  • SMART SMILE toothpaste — contains egg and milk protein;
  • cream soap with Ganoderma — contains ghee butter;
  • Ageless serum — contains collagen.

The full ingredient list is printed on the packaging. If you have an allergy or food intolerance, please read the ingredients carefully and consult your doctor if in doubt.

Can I use your products if I am pregnant, breastfeeding or taking medication?

In these cases, please consult your doctor before use. Coffee and tea contain caffeine, and plant extracts may interact with medication.

Our products are not medicines and are not intended to diagnose or treat any disease.

Can I use teas, coffees, adaptogens and cosmetics at the same time? For how long?

Yes. Drinks and adaptogens support your body from the inside, while our cosmetics care for your skin from the outside — they do not interfere with each other. All products are suitable for regular use.

Take the adaptogen capsules as directed on the package. If you have a chronic condition or take medication, please consult your doctor first.

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